Call Us +852 2553 3787

Customer Service

You can contact Beerhound either by calling +852 2553 3787 or by using the Contact Us form found here.

By using this site, you agree to all terms, conditions, and notices contained or referenced herein, which may be changed from time to time. These changes will be posted to the website. Your continued use of this site following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

Shipping & Delivery
You can shop with us with confidence.  Our delivery service is available Monday to Saturday, excluding public Holidays - for orders placed before 10.00pm.
We proudly accept Visa, Mastercard and American Express through our secure payment gateway.
We offer free delivery for orders over $500.  Orders under $500 will incur a $150 delivery charge.
Privacy & Security

Beerhound respects our customers privacy and understands that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy. By visiting beerhound.com.hk, you are accepting the practices described in this Privacy Policy. This Policy may change, and use of information that we gather now is subject to the Privacy Policy posted on the website at the time of use.

Collection and Use of Information.
Any information which you provide to us on the website or otherwise is used for such purposes as fulfilling orders, responding to requests, improving our product offerings, communicating with you and statistically analyzing site usage. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features.

E-mail Communications.Beerhound confirms every purchase and shipment with an e-mail to every customer with a valid e-mail address. From time to time as necessary, additional e-mails may be sent to the customer to confirm details of a specific transaction.

Release of Information.
Customer information is shared outside of Beerhound only in the following circumstances:
Agents: We employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Beerhound or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Legal Protection: We release account and other personal information when we believe release is appropriate to comply with law; enforce our agreements; or protect the rights, property, or safety of Beerhound or others.

Returns & Replacements
You may cancel your oder for any reason up to and including the due delivery date and you will receive a full refund. Unfortunately we are unable to accept returns once an order has been delivered.
We value or customers and any complaint is taken very seriously.
If you have any compliants or enquiries you can contact us here.
Pricing & Promotions
Beerhound may, from time to time, offer our customers discount coupons, codes and special offers. Special offers, discount codes and coupons cannot be used in conjunction with one another.  Special offers, discount codes and coupons overide any specific account based discounts.
Viewing Orders
You can access your order history, current order status and addtiional order details by visiting you account page.
Updating Account Information
You can change your account preferences, address and billing details, password and additional personal information through your account page.